Tech Support Channels
A 1–Hour Support Ticket Response Guarantee
All your assistance requests will be dealt with in no more than 1 hour after the trouble ticket or email was received. If your case calls for additional assistance from a system administrator, we will direct the support ticket or the email to the person on duty, right away and we will leave a note to inform you that more time will be required for finding the best solution. And if you take advantage of the Managed Servers package, all of the server administration services included there will be completed whenever you prefer.
An Outstanding Customer Service
Our client support staff will be available to you 24–7 should you require help working with our Web Control Panel or with any of the applications that we pre–install for your convenience on the server. And if you require assistance tackling the everyday administration tasks on your dedicated hosting server, you can take advantage of our Managed Servers package, that includes data backup hard drive space, Operating System updates on a weekly basis, installation and troubleshooting procedures, server monitoring and restarting procedures, etc.
A User–Friendly Help Area
We have provided the Web Control Panel with a detailed knowledgebase, which offers detailed explanations of its features and functionalities. What’s more, we have created detailed video tutorials that will further reveal to you how to carry out a certain action or solve a regularly encountered issue. All the help articles and the tutorial video clips are readily reachable from each section of the Web Control Panel through the Videos and Help buttons in the top right corner.