A 1–hour Inquiry Answer Warranty
Each ticket you submit to the client help and support staff will be attended to in up to 60 mins. The standard inquiries will be resolved right away. Nonetheless, if the support inquiry you have submitted calls for some help from an experienced administrator, we are going to address the ticket to him and will notify you about the delay.
Top–class Technical Support Service
We will offer you around the clock customer assistance by using a ultra–fast ticketing solution incorporated into your Control Panel. You’ll be able to email us whenever you want about any of the software applications that come pre–installed on the virtual server, which include the chosen Operating System, the server management panel and our custom produced Web Control Panel.
An Educational Help Zone
A descriptive and routinely updated knowledge base is integrated into our custom–built Web Control Panel. It includes quick tips about how to conduct all of the primary web site managing duties. The Help area presents comprehensive how–to article tutorials and step–by–step video courses. You can gain access to the Help zone by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.