24/7 Customer Support
Read more about what ‘customer support’ indicates in the hosting world and about the several support types.
The presence of the customer and tech support that a website hosting company offers can tell you a lot for the services that they supply as well. If you're allowed to use just e-mail messages or tickets, you have most likely discovered a reseller and not the actual hosting provider. If this is the case, you'll have to wait for several days to have a problem resolved as your reseller may not be checking their communication regularly or they may need to get in touch with the actual hosting company for extra help. If the provider offers various means of communication with fast response time that are available at any time, they're most likely the top provider, not only a reseller. So you will reap the benefits of well-timed assistance and top quality support since they'll have instant access to the servers where your account is. Regardless of the issue - sales or technical, it is generally better to be able to communicate with your web hosting company right away by using your preferred way of communication.
24/7 Customer Support in Website Hosting
We acknowledge the significance of receiving assistance right away, so our website hosting
services feature 24/7 tech support and several ways of communication. In case you don't have an account yet, you can give us a call or use our live chat and talk to a live agent, to find out about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up buying a service which you can't use. In case you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel if the issue is strictly technical or it needs additional investigation. Unlike the majority of providers that you can find today, we reply to all tickets within the hour, so you will not have to wait for a whole day. Our support services can be accessed round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated hosting plans
that we offer come with 24/7 customer and technical support, so whatever the issue you have, you will be able to get in touch with us and we will assist you straight away. The guaranteed answer time for any e-mail or support ticket that you open through your Hepsia hosting Control Panel is 1 hour; usually the reply time hardly ever is more than 20 min. In addition, we provide telephone support with multiple local numbers around the world plus a live chat, so you will be able to get in touch with us and find additional info about our services even if you don't have an account yet. We're able to assist you with any kind of question or a problem you have - payment methods, plan specifications, email configuration, web hosting account settings, and many others. If you use our services, you won't ever experience an issue where you should wait for a few days to get a problem resolved like you may need to do with a number of other service providers.
24/7 Customer Support in VPS Servers
If you get a VPS server
through us, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local telephone numbers in the United States, the United Kingdom and Australia plus a live chat service. When you're a current customer and you need assistance with some technical issue that requires more time to investigate or resolve, you will be able to open a ticket from your billing account or you'll be able to send an email message and we will take care of the trouble and send you a response within 1 hour. The reply time is guaranteed 24/7, which includes holidays and weekends, however for the majority of problems it takes a maximum of 30 minutes to receive assistance. The support service covers the VPS and all of the pre-installed software it comes with, so if you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time warranty, you will benefit from prompt support when you order a dedicated server
from our company. Our customer and technical support crews are available 24/7/365, so any time you open a support ticket via your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it at any time of the day, you'll receive an answer within 1 hour, even during holidays. Our ticketing system is the more suitable option if the issue involved requires longer time to be resolved or when it should be forwarded to our administrators, because it is far more convenient to track the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to phone us or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our admins can also assist you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 as well.