A ticketing system is the most widely used correspondence channel that web hosting providers offer to their clients. It’s typically part of the billing account and is the most efficient way to fix a problem that requires some time to investigate or that needs to be escalated to a server administrator. Thus, all comments provided by either side will be kept in the same location in case someone else wants to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, so you will need to sign in and out of no less than two accounts to perform a specific procedure or to get in touch with the company’s tech support team. If you desire to manage a number of domain names and each one is hosted in its own account, you will need to use an even larger number of accounts simultaneously. Furthermore, it may take a substantial period of time for the provider to answer your ticket.
Integrated Ticketing System in Website Hosting
In stark contrast to what you may find with many other web hosting companies, the trouble ticket system that we’re using with our website hosting plans is an integral part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not have to memorize different log-in credentials, since you’ll be able to manage both your tickets and the hosting account itself in one place. So, in case you have an inquiry or encounter an issue, you can contact our tech support team members on the spur of the moment. Our ticketing system offers a smart search functionality. This means that even if you have sent plenty of tickets through the years, you will be able to track down the one that you want without difficulties. In addition, you can see knowledge base guidelines for resolving commonly encountered obstacles.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting plans, was built with the idea that you should be able to manage everything connected with your account from one single place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you’ve got a question or bump into a complication, you can get in touch with our help desk support team members straight away without having to sign in to a completely different system. You can search through your website files or check various settings within your account while you open a new ticket or read the answer to an older one. If you’ve got a plethora of tickets and you wish to track down a specific one, you can use the intelligent search option, which is available in the Help section of the Control Panel. We will make sure you receive a reply in no more than one hour regardless of the essence of your question or problem.