A ticketing system is the most widely used correspondence channel that web hosting providers offer to their clients. It’s typically part of the billing account and is the most efficient way to fix a problem that requires some time to investigate or that needs to be escalated to a server administrator. Thus, all comments provided by either side will be kept in the same location in case someone else wants to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, so you will need to sign in and out of no less than two accounts to perform a specific procedure or to get in touch with the company’s tech support team. If you desire to manage a number of domain names and each one is hosted in its own account, you will need to use an even larger number of accounts simultaneously. Furthermore, it may take a substantial period of time for the provider to answer your ticket.