A live chat is one of the many methods of communication supplied by some web hosting suppliers as a part of their support services. Determined by the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This method of contact is faster as compared to a support ticket and it'll make it less likely to misspell or misunderstand something in comparison to a telephone call with an agent. In addition, when the trouble that you have needs some time to be investigated and dealt with, you are able to do something else in the meantime instead of just waiting, as you'd have to do if you call. Also, you can use a live chat support service free of charge as long as you have web accessibility even when your web hosting provider is located in another country and they do not have a local phone number that you can call.
Live Chat Support in Website Hosting
Together with the telephone and ticket support, we supply live chat support too. You'll be able to contact us every single day, including weekends and holidays, and we can give you more details about the website hosting plans that we offer if you are not a customer yet, or about general and billing questions in case you already have an account. Though for solely technical matters you'll need to open a trouble ticket to the technical assistance team, since such issues require additional time to be taken care of, you may still get in touch with us through the live chat for some technical information. For example, we're able to assist you to set up an email address in your e-mail client or troubleshoot a number of problems, saving you a long time. Even when our phone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as a part of our services, so that whenever you have any kind of questions regarding our semi-dedicated hosting plans, you will be able to get in touch with our customer support team at any time regardless of whether you have already acquired your account or not. Generally, the chat service is intended for pre-sales, billing and common questions and difficulties, still we're able to help you with quite a few tech questions too. We can help you select the best plan for your websites in case you don't have an account yet, we can reply all the billing questions or concerns you may have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all the aforementioned will be done quickly as our live chat service is available all day long, every day. Every time you need help, you can talk with a representative and save a long time.