One-Hour Response Guarantee
Would you like to learn more about the 1-hour response time guarantee and how you could take full advantage of it in your capacity as client?
If you’ve ever got any inquiries with regards to the web hosting service or you experience a problem with your sites, you will need to contact the hosting provider’s tech support team. It may not make any difference how swiftly they’ll respond when you have a query of a generic nature, but a problem like a faulty software application update, for example, may result in your website becoming broken or invisible on the World Wide Web. And the longer you wait for the support team to help you, the longer the site will be down. In case you offer services or goods online, any outage will harmfully affect your website and you may lose current or prospective visitors. Many web hosting providers, mainly resellers, respond to trouble tickets and emails within twenty four hours, but in the Internet space this is way too long, as visitors will hardly ever go back to a website that is not functioning properly over a prolonged time period.
One-Hour Response Guarantee in Website Hosting
If you’re using one of our website hosting plans
and you’ve got an enquiry or stumble upon some obstacle, you can get in touch with us 24-7-365 by opening a technical support ticket or by sending an e-mail and we guarantee that you’ll have an answer in no more than one hour. If the issue can be solved, we will do it before we respond, whereas in case there is something that you have to do on your end, we will supply you with all the needed information – what possible solutions to try out, what settings to check, and so on. Normally, you’ll obtain a response within less than 30 minutes, which means that waiting for hours and hours on end or even for more than one day to receive help is something impossible. Our sixty-minute reply time guarantee is valid for any inquiry that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Our support team members will be at your service at all times and they’ll answer any trouble ticket that you post from your hosting Control Panel within maximum 1 hour. The ticket response time is guaranteed regardless of whether you’ve got a general inquiry in regards to your semi-dedicated server
or you experience an obstacle and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we will be there to help you, as we are available 365 days a year to attend to any billing, general or technical issue. In case you get in touch with us about anything that’s within our capabilities, we will resolve it before we answer, which implies that you will not have to wait for hours or days while the problem continues. If there is something that you need to do on your end, we’ll supply you with the required information – what workable solutions to try, what steps to take, etc.