In the event that you've ever had a website hosting account in the past or you've dealt with any kind of online service, you're probably well aware from your personal experience that for many things it is better to talk to a live person over the phone instead of exchange support tickets or emails. If you want to find out more about a specific service before you decide to order it or in case something small has to be done, for example, it is really easier and a lot faster to get it done real-time. If you're given the option to talk with representatives over the phone, it's very likely that you're using the services of an actual hosting supplier, not a reseller. The level of support that you can get over the phone may differ between different companies - from general issues to professional tech support. Generally most providers will offer you pre-sales assistance and first level phone support, while more complicated technical matters are handled via email and / or tickets.
Phone Support in Website Hosting
We know that having the option to talk to a live consultant is rather important, for that reason we have 3 support lines globally (USA, UK and Australia) and you have the option to contact us over the phone for 14 hours every day. In case you consider obtaining one of our website hosting plans, for instance, you can phone us and learn more about our solutions prior to ordering so as to be sure that we meet all of the system requirements for your web sites. Following your order, you will be able to call us about all of the sales and / or billing problems you may have, or receive any kind of general or basic technical information you need. We have tried to find the balance between telephone and ticket support, so for strictly technical matters you have to use our ticketing system, which will help you track the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
If you need more details about the semi-dedicated hosting plans that we offer, you can call any of the three support phone lines that we have around the world - in the United States of America, the UK and Australia. In this way, you'll be able to check in advance if our solutions are appropriate for your websites. If you are already our client and you've got a semi-dedicated account, you have the option to contact us over the phone for 14 hours a day about any billing or general questions. For strictly tech issues you're able to take advantage of our ticketing system and contact our technical support as someissues simply need extra time to be resolved, still we will help you over the phone with numerous minor tech problems as well, saving you efforts and time.